What our Customers say...
Great service by great people!
We could not feel better about our interaction with SERVPRO after our recent flooding at our home. From the minute we called them to them minute they had the last fans out of our house after saving the day with their expertise, attention to detail and compassion, Pete and his crew made us feel like everything was going to be OK and promised to do everything he could to help us get our desired outcome. It worked. His hustle and genuine concern for our dilemma allowed us to save our hardwood floors on our main level and left us with very minimal damage everywhere else considering the major issue it appeared to be when we walked in the door and heard that water running. Pete was a pro the entire time, kept us in the loop about every detail of the process and was tremendously helpful in every aspect of the whole ordeal. One thing he said that really stuck with us was this: "My goal every time I walk into someone's home is to really listen to what the home owner wants and needs. Even if it's a long shot or something that I would deem unlikely, if it's important to that person for us to do everything we can to give them a chance to have the best possible outcome, then we'll do whatever it takes to make that happen." Pete and his crew delivered in that area with us and did it by being realistic but also optimistic. By under-promising and over-producing, Pete left us feeling like we had won the lottery. We cannot thank you and SERVPRO enough for all of your help and expertise during this minor setback that could have been a major mess if not for you guys!
My wife and I were in a bind. Three days from closing on the sale of our home, our basement flooded! We called SERVPRO of Lawrence/Ottawa. They said they would see what they could do. The next day, they were there!!! They cleaned and dried our basement in time to save the sale of our home. Excellent does not say enough to what they did for us! Well done, SERVPRO! And thank you!!!!!!!!!!!!!
These are the people you need to call when that total despair of disaster has struck. The crews are professional, courteous, and knowledgeable. They really do a good job helping you sort out the insurance and process to make sure you get back to a safe and secure home. Crews arrive on time, great work ethic, and even clean up after they're done and carry away the debris. Highly recommend.
Just thanking you for taking care of our home after water damage due to a very leaky water heater. Jackson was so nice and easy to work with. He described exactly what he was going to do and then did it very quickly. He was very good to our puppy who could be a nuisance if you're working. He came back to remove the equipment and did so while we were gone and we totally trusted him to be there. He even fed Charlie on his way out and put him back in the house. Thanks for the kindness and service. I don't have Facebook or Twitter so I am leaving this email.
The staff is always very friendly, professional and thorough!
All 10's! Excellent service! Good communications, daily visits, detailed explanations! The tenacity of the crew member to track down every bit of moisture in our walls in the least invasive manner, the man would not give up! He is a bull dog! They are all doing a great job!
It was an awesome experience! Truly good people - very good experience! I would use SERVPRO again without hesitation!
Great experience - loved everyone I have dealt with! Excellent communication throughout the process.
Everyone was very professional and helpful during this process. I was very pleased with them being able to get here a day early and following up over the holiday weekend.
Great staff! The crew was very helpful!
I am very pleased with the customer service I received!
No improvements needed with this group! Everything and everyone is top notch!
My experience with SERVPRO has been very positive!
The crew did a great job cleaning up! Thanks!
Everybody was great & efficient!
We were very pleased with our experience, wouldn't change a thing!
SERVPRO knew what they were doing and talking about! Very polite and extremely helpful
SERVPRO was very professional.
Excellent customer service! When disaster happened, I experienced the joy of gracious and skillful gentlemen of the SERVPRO team.
SERVPRO is very professional, the company lived up to its motto "like it never even happened" Thank you!
SERVPRO was unbelievable! Kind, courteous, caring, I can't tell you how much it makes a difference when you have a crisis. I highly recommend SERVPRO!
The staff made us feel comfortable and provided information that helped us with the process. They made an unfamiliar process very easy, they were prompt, friendly, courteous and enjoyable to be around. They worked with skill and had goals in mind from the onset. Thank you for making this a pleasant experience for us!
SERVPRO was prompt and professional and made sure their job was completed. Thank you for doing a thorough job at detecting moisture and taking care of all needs to complete the task at hand. Your Staff was very informative in what the job needed to be done.
Wonderful people! Couldn't have gotten better service!
These guys are very Professional, kind, and hardworking. SERVPRO went above and beyond to help save and dry all of my possessions that were damaged. They followed up each day until the job was finished. I would highly recommend SERVPRO.
SERVPRO did great work and were very helpful , I greatly appreciated the work they did for me.
SERVPRO made a bad situation go very smoothly, they were very helpful during a stressful time.
I was pleased with the work SERVPRO did and would not hesitate to recommend them to anyone needing their service
A wonderful courteous crew, very pleased with both technicians. I would have them back anytime we need them.
Very Professional, knowledgeable, and helpful. Fully communicated all steps and processes. SERVPRO technicians were "on top of the issues" from the first visit. Arrived promptly, always professional and courteous. They delivered quality & knowledgeable work and customer service!
I want to thank you for cleaning our daughters dorm room. All of the furniture & personal belongings that we asked you to professionaly clean were saved. Your crew was highly professional, going so far as to ensure that some items that we forgot to remove were returned to my daughter before you started the job. Your companys outstanding efforts allowed us to completely restore the room in 7 days allowing our daughter to start a new semester of college on time.
Very professional and accomodating. I was very pleased at the willingness to come to my home and help me on the July 4th holiday!
Very hard working , knowledgeable, courteous, and professional
Thank you so much for your hard work and time spent getting our shop back to "dry" so we could re-open! I cannot thank you enough and we will spread the word all around to show how incredible our experience was with your service!
I would like to compliment the two young men who performed my air duct cleaning. They were very professional and easy to work with!